GENERAL TERMS AND CONDITIONS FOR THE RENTAL

As of August 25, 2020

1. Scope of application

1.1 These general terms and conditions (hereinafter referred to as “GTC” for short) apply to all offers, reservations and contracts with regard to all accommodation and parking spaces as well as other facilities that are rented by the following parks: Droompark Beekbergen (Bospark Beekbergen BV), Droompark Hooge Veluwe (Buitenplaats Hooge Veluwe BV), Droompark Molengroet (Holiday Holland BV), Droompark Schoneveld (Schoneveld Rekreatie BV), Droompark Buitenhuizen (Parc Buitenhuizen BV), Droompark Maasduinen (Park Maasduinen BV), Droompark Bad Hoophuizen (DroomPark Bad Hoophuizen De BV), (DroomPark De Zanding BV), Droompark Talmahoeve (Talmahoeve BV), Droompark Spaarnwoude (Parc Spaarnwoude BV), Droompark Bad MeerSee (Droompark Bad MeerSee BV) Bad Hulckesteijn (Recreatiecentrum “Nieuw Bad Hulckesteijn” BV, Noord BV) and Droompark Marina Strandbad (Marina Strandbad Vastgoed BV). As users of these terms and conditions, you will hereinafter be referred to as "landlords". Additional conditions can be set at the parking level. These additional conditions then apply in addition to the present GTC. In the event of contradictions between the GTC and the additional (parking) conditions, the additional (parking) conditions take precedence.

1.2 In these terms and conditions, the term "tenant" is understood to mean: The person who concludes a contract with the landlord for the temporary rental / use of accommodation or a campsite for recreational and holiday purposes. The term “user” is understood to mean those people who are in the accommodation together with the tenant.

1.3 These terms and conditions apply regardless of whether the tenant refers to any own terms and conditions or to other terms and conditions. The landlord rejects all general terms and conditions to which the tenant refers or which are used by the tenant.

1.4 Agreements that differ from these terms and conditions must be made in writing.

2. Reservations

2.1 The landlord only processes reservations made by people over the age of 18. Reservations by people under this age limit are therefore invalid.

2.2 The landlord reserves the right to refuse different reservations, in particular for groups and stays that are not for recreational or holiday purposes, but not exclusively, without giving reasons or to apply special conditions.

2.3 If the landlord processes a reservation, the landlord sends the tenant a (written) order confirmation within 14 days, which is also accompanied by an invoice. The tenant must check the order confirmation and the invoice for correctness immediately after receipt. Any inaccuracies must be reported to the landlord immediately, but in any case within 8 days.

2.4 If the tenant is not in possession of a written order confirmation including invoice within 14 days of making the reservation, the tenant must immediately contact the reservation department, otherwise the reservation cannot be invoked.

2.5 The contract between the tenant and the landlord comes into being at the time at which the landlord has sent the order confirmation.

2.6 The contract relates to the rental of accommodation or a parking space or other facilities for recreational and holiday purposes. This type of use is short-lived.

3. Changes in the contract

3.1 If the tenant would like to make changes to the contract after the conclusion of the contract, the landlord is not obliged to accept them. It is at the landlord's sole discretion to determine whether and to what extent he accepts the changes. In the event that the landlord accepts the changes, the landlord can charge change costs.

4. Substitutes

4.1 Unless otherwise agreed in writing with the landlord, the tenant and other users of the rented property are not permitted to use the accommodation or the parking space under any name and for whatever reason other than those named in the contract for use .

4.2 If the tenant and the landlord have agreed that the tenant or one or more users will be replaced, both the tenant or users and the tenant or other users who replace the original tenant / users are now liable and in future jointly and severally towards the landlord for the payment of the remaining rental amount, the change costs (see Article 3.1) and any additional costs as a result of the replacement as well as any cancellation costs.

5. Prices

5.1 The renter has to pay the lessor the agreed rental price, as stated in the written confirmation at the same time as the reservation invoice. If the landlord's costs (for personnel, electricity, taxes, etc.) have demonstrably and unexpectedly increased after the conclusion of the contract, the landlord is entitled to increase his prices and to invoice the tenant for the increased price. If this price increase is enforced within 3 months of the conclusion of the contract, this price increase will not exceed 5% of the previously agreed price and the lessee is entitled to withdraw from the contract for this reason (to terminate the contract).

5.2 If the landlord has sent the order confirmation, discounts or special offers can no longer be used.

5.3 Unless otherwise stated, all prices include the statutory sales tax, where applicable.

5.4 It is not possible to combine different discounts.

5.5 Discount promotions do not apply to bookings with a stay of longer than three weeks. Our promotion conditions apply to all promotions, which can be viewed at www.droomparken.nl/actievoorwaarden.

6. Additional costs

6.1 In addition to the rental price, the tenant also has to pay additional costs. These costs are described in the price list. The total amount payable by the renter is known as the "reservation value".

7. Payments

7.1 For all reservations, 25% of the reservation value must be credited to the specified landlord's account number within 14 days of receipt of the order confirmation. The remaining 75% must be credited to the park's account number one month prior to arrival at the latest. For reservations made within one month prior to arrival, the entire reservation value must be paid within 7 days of receipt of the order confirmation.

7.2 If the amounts invoiced to the tenant are not paid on time, the tenant is in default immediately after the payment deadline has expired. In this case, the landlord reserves the right to withdraw from the contract with effect from the day on which the period of 14 days has expired (to terminate the contract). The tenant is then liable for all damage that the landlord suffers or will suffer as a result, including all costs incurred by the landlord in connection with the reservation and the cancellation. Furthermore, the tenant then has to pay statutory interest. Apart from the above, the landlord is in any case entitled to charge cancellation costs for each accommodation. In this case, the provisions of Article 12 apply.

7.3 The landlord is always entitled to offset the claims against the tenant for whatever reason with the amounts paid by the tenant for whatever reason.

8. Arrival and departure

8.1 Unless otherwise agreed, the rented accommodation can be occupied from 3:00 p.m. on the agreed arrival date specified in the reservation confirmation and the accommodation must be vacated on the agreed departure date specified in the reservation confirmation before 10:00 a.m.

Unless otherwise agreed, for a parking space the tenant can move into his space from 1 p.m. on the agreed arrival date specified in the reservation confirmation and that the renter must vacate the space on the agreed day of departure before 12 p.m. . If the park uses other times, these times apply.

8.2 If the tenant wishes to continue the contract with the landlord for longer than the agreed duration and the landlord agrees to this, the landlord is always entitled to assign replacement accommodation / a replacement parking space.

8.3 If the use of the accommodation or the parking space or the other facility is terminated earlier than the agreed date stated in the reservation confirmation, the renter has no right to a refund (part of) the rental price or the costs.

9. Pets

9.1 Depending on the accommodation or the parking space, the landlord allows a maximum of 1 or 2 pets of the tenant or the user. If the tenant or other user would like to bring pets, the tenant must notify this directly when making the reservation. In this case the landlord can charge the tenant a surcharge. The landlord reserves the right to refuse pets in the park - without giving reasons. In some types of accommodation and in some areas of the campsite, pets are definitely not allowed.

9.2 Pets have no access to bodies of water, swimming pools, restaurants, covered central facilities and other public facilities in the park (unless otherwise stated on site). Pets must be kept on a leash outside of the accommodation. Instructions on site must be followed. Pets are not allowed to bother the other guests.

9.3 Bring a dog basket and a flea collar for dogs / cats is mandatory.

9.4 If pets are kept in a cage for the entire rental period, this must be indicated when making the reservation and no surcharge will be charged.

9.5 Visitors' pets are allowed against payment, provided that the maximum number is not exceeded.

9.6 When animals enter countries within the EU, they must be in possession of a pet passport based on the European model (since July 3, 2004). The animals must be vaccinated against rabies and identification by microchip or tattoo is mandatory. The tenant is responsible for ensuring that he has the correct travel documents required at the destination.

10. Use of the accommodation

10.1 The tenant and / or the users are jointly and severally liable for proper conduct in and around the rented accommodation or the parking space or elsewhere in the park and for the proper use of the accommodation or the parking space and the devices therein.

10.2 Public drunkenness and drug use is not permitted.

10.3 In addition, the tenant or the user are always jointly and severally liable for damage caused by breakage, loss or damage to the inventory or the accommodation. The tenant or the user must notify the landlord of any damage immediately and replace it immediately on site, unless the tenant can prove that the fault for the damage cannot be attributed to himself, the users or a member of his company .

10.4 If the tenant or the user or third parties present on behalf of the tenant or the user cause harassment of any kind, or if they are guilty of misconduct, the landlord is entitled to withdraw from the contract with immediate effect. In any case, it is a matter of harassment or misconduct if other guests in the park or employees of the park qualify this harassment or this misconduct as such / such. If the withdrawal from the contract is declared due to nuisance or misconduct, the tenant is not entitled to a refund of the rental price.

10.5 In all cases in which this is necessary in relation to the service offered by the landlord, the landlord is permitted to enter the accommodation without the prior consent of the tenant or user. In such a case, entry can take place without the presence of the tenant or user.

10.6 The charging of electric cars is only permitted in the designated charging areas. It is expressly not permitted to charge such vehicles with the accommodation's power supply.

10.7 Smoking in the accommodation is not permitted. If this provision is violated, additional costs may be charged.

11. Security deposit

11.1 The landlord is entitled to demand a deposit from the tenant at the beginning of the stay.

11.2 The deposit serves to secure damage or costs - in the broadest sense of the word - that the landlord may incur in the event of non-fulfillment of the obligations on the part of the tenant and the user.

11.3 In the event that the deposit is not paid immediately, the landlord is entitled to refuse access to the tenant or other users and to prohibit the use of the accommodation or the parking space.

11.4 If the tenant is still in default with the payment of the deposit, the landlord is entitled to terminate the contract with immediate effect (to withdraw from the contract).

11.5 The deposit or any remaining amount will be repaid after offsetting the claims (damage to inventory / accommodation or other costs) by the landlord against the tenant or users. Any (further) claims for damages will not be canceled by this repayment.

12. Cancellation costs

12.1 In the event of a reservation being canceled, cancellation costs must be paid. These amounts are 25% of the reservation value in the event of a cancellation up to 28 days before the day of arrival and the entire reservation value in the event of a cancellation from the 28th day before arrival or later.

12.2 If the tenant does not arrive within 24 hours of the agreed date without further notification, this is considered a withdrawal.

13. Acts of God and Changes

13.1 If, due to force majeure, the landlord is not or temporarily unable to perform the contract in whole or in part, he will submit a change proposal to the tenant within 14 days of being informed of the impossibility of fulfilling the contract (for another Accommodation, a different period, a different location, etc.).

13.2 Force majeure on the part of the landlord exists if the execution of the contract is prevented in whole or in part, temporarily or not by circumstances that are beyond the control of the landlord, including but not limited to the risk of war, staff strikes, blockades, fire, floods and other disruptions or events.

13.3 The renter is entitled to reject the proposed change. If the tenant rejects the suggested change, the tenant must notify this refusal (depending on the start date of the rental at the latest) within 14 days of receipt of the suggested change. In this case, the lessor is entitled to withdraw from the contract with immediate effect. The tenant then has a right to waiver or repayment (of the part already paid) of the rental price. The landlord is not obliged to compensate for any damage.

14. Termination

14.1 The landlord is entitled to terminate the contract with immediate effect at any time, both if, in the case of a reservation, the personal data of the tenant or other users are incomplete or incorrectly provided, and if the tenant or other user is of the opinion of the landlord behaves so badly that the maintenance of the lease cannot be demanded. In such event, no refund (part of) the reservation value will be given.

15. Liability

15.1 If the legal regulation does not conflict with this, Droomparken limits its liability in the ways specified in this Article 15. The landlord assumes no liability for theft (including theft from bungalow safes and swimming pool lockers), loss or damage to or to property or to persons of any kind, during or as a result of a stay in one of our parks or the rental / use of the accommodation or . of the parking space or other facilities of the landlord, unless it is a matter of intent or gross negligence on the part of the landlord or his employees.

15.2 Liability for damage that includes a loss of holiday enjoyment or business interruption and other consequential damage is excluded under all circumstances. Furthermore, the landlord is in no way liable for damage for which there is a claim to compensation due to travel or travel cancellation insurance or any other insurance.

15.3 The lessor is not liable for disruptions in the service or for defects in services provided by third parties or in items delivered.

15.4 Liability due to tort is limited in any case to a maximum amount of € 75,000.00 in the case of personal injury per guest per stay and liability for property damage is limited in any case to a maximum amount of € 1,500.00 per tenant / user per Stay.

15.5 The tenant is jointly and severally liable with the users for all loss or damage to the rented accommodation or the rented parking space or other owners of the landlord (as well as the owner of the accommodation if he is not the landlord) that occur during or as a result of the Use by the tenant or the users, accompanying persons or third parties who are in the park with the consent of the tenant, regardless of whether this is the result of acts or omissions by the tenant, the users, accompanying persons or third parties who stay in the park with the consent of the tenant.

15.6 The tenant protects the landlord against all claims with regard to damage from third parties that are (also) the result of any acts or omissions of the tenant himself, the users, accompanying persons or third parties who are in the park with the consent of the tenant.

15.7 Additional costs will be charged in the event of incorrect use or incorrectly left behind, including but not limited to excessive soiling of the accommodation. In such a case, the tenant is obliged to pay the landlord these additional costs immediately.

16. Complaints

16.1 Despite the care and efforts of the landlord, the tenant can be of the opinion that he has a legitimate complaint about the holiday accommodation. The tenant must first notify this complaint on site and immediately after it has occurred or discovered the reception of the park in which the holiday accommodation is located. If the complaint is not processed to the satisfaction of the tenant, the tenant must take further steps at the latest within one month after departure from the accommodation, under threat of forfeiting any claim.

16.2 Complaints can be submitted in writing using the form on the website at www.droomparken.nl/feedback .

17. Applicable Law

17.1 Only Dutch law applies to the contract between the lessee and the lessor.

17.2 The court in Arnhem has exclusive jurisdiction for all current and future disputes arising from this contract.

18. Travel documents

18.1 The renter is responsible for ensuring that he has the valid travel documents required at his destination. The lessor assumes no liability for the consequences of the fact that the lessee does not have the correct travel documents.

19. Data protection

19.1 The landlord always treats all personal data given to him or known to him in accordance with the provisions of the General Data Protection Regulation (GDPR). The landlord does not provide your personal data to third parties, with the exception of data processing by third parties in accordance with a contract with Droomparken. He uses the data himself (and exclusively) to inform you about important news about the park and interesting offers or arrangements.

19.2 At the request of the tenant, the landlord will correct, supplement, remove or shield the tenant's data in the event that the data is, for example, factually incorrect. This may result in the tenant no longer being able to use the landlord's services or some of the landlord's services. For an explanation of the content mentioned in this paragraph, we refer you to our data protection declaration

19.3 If the tenant does not value the sending of interesting information or offers, the tenant should notify the landlord of this by sending an email to info@droomparken.nl or using the contact form. If you would like to unsubscribe from the electronic newsletter, please use the link at the end of each electronic newsletter.

20. General

20.1 Obvious printing and typesetting errors are not binding on the landlord.

20.2 With these terms and conditions, all previous rental conditions are repealed.

PARKING RULES

Relax and live in Droomparken
Rules for a comfortable stay in our park

Dear guest,

There are rules in this park so that we can live as comfortably and safely as possible and relax together. We kindly ask you to read through these regulations and to observe these rules.

These park regulations apply to every tenant, user and visitor to the park, both privately and on business. In these regulations, all persons are called 'guests' for the sake of readability. By accommodation we mean both a holiday accommodation (chalet, lodge, etc.) as well as a camping vehicle and a tent. This includes mobile homes, mobile homes, caravans, etc.

In addition to the valid Recron conditions, our rental conditions apply to all bookings. You can find them at: www.droomparken.nl/verhuurvoorwaarden

Guests who do not observe these rules of conduct, which apply to everyone, can be asked by the park management to leave the park immediately.

We wish you a pleasant stay. Should anything be unclear or should you have any questions, our staff in the lobby will be happy to assist you at any time.

General
Please respect other guests, park staff, their privacy and other guests' property. Do not cause any form of harassment. Our park is there for those looking for relaxation - aggression in any form will not be tolerated.

They must not cause any noise during the day or in the evening. After 10 p.m., any other form of noise pollution is prohibited, such as loud talking, singing or laughing. Between 11 p.m. and 8 a.m. there is 'night rest' and there should be silence in the park.

Instructions from Droomparken staff and other companies working for Droomparken must be observed.

Arrivals
Your booking confirmation states from what date and time your accommodation is available to you.

A security deposit may be required upon arrival or booking. If the rental period exceeds 8 weeks, a deposit is always required.

When you check in, you will receive an ID with the key to your accommodation with which you can open the barrier between 7 a.m. and 11 p.m. It is not allowed to give keys or IDs to guests who do not belong to your group of friends or family.

If you discover technical defects or the lack of important parts of the inventory, or if you have a complaint about the cleaning, we ask that you report this to the lobby immediately so that we can take the correct measures to resolve the problem.

departure
On the day of departure, the key to the accommodation must be returned by 10 a.m., unless otherwise agreed or mentioned. Pitches should be left empty and clean on the day of departure before 11 a.m.

If the keys are lost, the cost of replacing the key and any locks will be charged.

We ask you to leave the accommodation in good condition and tidy and to remove the beds. You can dispose of household rubbish in the designated containers.

In the case of a deposit, the amount will be subsequently transferred back to your bank account, provided that the accommodation was left clean and tidy after the inspection. The tenant is liable for any damage or the damage will be offset against the deposit.

Cars in the park
The usual traffic rules apply in the park. The maximum speed in the park is 10 km / h (walking pace). Pedestrians and (playing) children always have the right of way.

No cars or other vehicles are allowed in the park between 11 p.m. and 7 a.m.

Park
You are allowed to park a car in the designated parking lot at your accommodation, unless the respective accommodation has several parking spaces. Any additional cars must be parked in the central parking lot at the entrance to the park, unless another agreement has been made with Droomparken employees. It is not allowed to park at other accommodations, even if these are obviously not occupied.

In view of disasters and accessibility for emergency services, it is prohibited to park means of transport and other obstacles on the paths, access routes and at the barriers.

Small trucks and trailers or the like are not allowed in the parking lots near the accommodations, unless the lobby has given its consent.

Electric cars can be charged at the designated charging stations. It is strictly forbidden to charge an electric car from the holiday home.

It is not permitted to carry out repairs on motor vehicles in the park and / or to wash them. This is only possible - if available - at specially designated places in the park.

Use of the accommodation
The vacation rentals are owned by individual owners and therefore have their own personal furnishings. It is therefore important to treat the furniture and other parts of the inventory with respect. It is not allowed to move furniture, place it elsewhere or take it outside. The garden furniture is also part of the respective location and may therefore not be placed in other holiday accommodations or at other locations.

Please use gas, water and electricity responsibly. The responsible guest is liable for damage to the accommodation or the interior fittings and / or the lack of parts of the inventory.

If you are not present in or near the accommodation, all loose objects such as toys or the like should be tidied up / stowed in the vicinity of the accommodation and should be invisible. Bicycles are not allowed to be parked on site.

Smoking is not permitted in the accommodation unless there is an exception for the respective accommodation. Smoking outside on the terrace is permitted, but we ask you to dispose of the ashes and cigarette butts.

Party tents, side tents, canopies
It is not permitted to set up party tents on parking spaces and near accommodation without the permission of the park manager.
A maximum of 1 side tent and a maximum of 1 canopy on the awning are allowed per pitch.

visit
Visitors are cordially invited to the park and have free entry. We only ask you to register visitors in advance. Visitors are allowed to use all facilities, such as B. the swimming pool, use.

Guests of the tenants should observe the same conditions and rules as the tenant.

Visitors' cars must be parked in the central car park at the entrance.

Unless otherwise agreed with the park manager, visitors must leave the park before 11 p.m.

If you would like your visitors to stay overnight, you should register your guests in the lobby. The guests are registered as guests and fees for, among other things, tourist tax and hotel services are billed for this. Droomparken reserves the right to refuse access to guests wishing to stay overnight.

alcohol and drugs
The use of drugs and alcohol abuse inside or outside the rented accommodation or the park's restaurants is not permitted. In addition, it is not allowed to walk through the park with opened bottles or cans of alcoholic drinks or to take these drinks in places other than the rented accommodation or the park's restaurants.

Public drunkenness is forbidden anyway and undesirable in the park; by carrying bottles or cans of alcoholic beverages open to the public in the park, it is believed that this is public drunkenness. This will end the booking immediately and you will be asked to leave the park.

Facilities
Use of the swimming pool, wellness area or other facilities is at your own risk. There is no supervision from Droomparken at the playgrounds, the leisure pond, the swimming pool or the other play areas.

Drones
In the context of park safety and privacy, drones are not permitted without the park manager's permission.

Pets

Pets are welcome in the accommodation provided for this purpose when booking. Pets are not allowed in any other accommodation.

Dogs should be on a leash in the park at all times. Cats are not allowed to move freely outside as other residents / guests may perceive this as a nuisance.

Pets are only allowed outside the park. Should your pet unexpectedly relieve itself in the park, we ask that you remove it immediately. There are free dog waste bags in the dispensers in the park or in the lobby.

Pets may not be a burden to other guests in the park in any way and are therefore generally not allowed in facilities such as swimming pools, wellness areas and restaurants, unless otherwise agreed. Pets are also not allowed to use the water facilities in the park.

waste
There are various containers for household waste in the environmental route. Please do not put the household waste next to your accommodation or next to the waste containers, this can lead to odor nuisance and also attract vermin.

Business bookings
In the case of a business booking, the booking company is jointly responsible for the users of the rented accommodation and for ensuring that they observe these rules.

Only 1 user per room may live in rental accommodation.

The booking party must ensure that the users accommodated in the accommodation are informed of the latest when they have to leave the accommodation and that the keys are returned to the lobby.
If the accommodation is not completely vacated before 10:00 a.m. on the day of departure, the booking party will be charged for a new period. The accommodation is not available on time for new guests, so they have to be accommodated elsewhere.

Maintenance and cleaning work / malfunctions
Droomparken has the right to enter rented accommodation without prior permission in all cases where this is necessary for the service to be performed. This includes carrying out maintenance and cleaning work as well as testing and checking systems. Buildings and systems can be temporarily shut down for maintenance work without the guest being entitled to demand a partial or full refund of the paid or outstanding (rental) amounts.
If this is possible, Droomparken will inform the guests about a decommissioning in good time. In very urgent matters, Droompark may dispense with an announcement.

Open fire
Open fires in the park are prohibited due to the risk of fire. Exceptions are special spaces that are set up and / or designated for this in some Droomparken.

Fireworks
It is not permitted to set off fireworks in Droomparken. On New Year's Eve, there is the option of the park manager providing a specific area inside or outside the campsite where fireworks are allowed. This can vary depending on the park. At the lobby in your park, the staff can provide you with further information.

Use of the grill
The use of a barbecue in the park is permitted, provided that the barbecue is at least 3 meters away from trees, shrubs, wooden fences, buildings and your accommodation. A bucket with approx. 10 liters of water should always be available in the immediate vicinity of the grill for emergencies.

Only electricity, gas, charcoal and / or briquettes may be used as fuel for the grill.

In connection with the risk of fire, disposable grills, charcoal and briquettes must not be thrown into the designated garbage containers until they have been extinguished and cooled down.

The park manager reserves the right to forbid the use of a grill in special situations (for example in extremely dry conditions).

Use of bottled gas
When renting a pitch, the use of bottled gas (propane gas or butane gas) with a maximum of 45 l per bottle and a maximum of 2 bottles per camping vehicle (including tent) is permitted. These bottles must be parked outside the vehicle / tent and must not be buried. Provide adequate ventilation.

Gas hoses may only be used if they are found to be suitable. Hoses for butane gas (black) and propane gas (orange) must not be older than 2 years. Gas pressure regulators must not be older than 5 years.

Leaving the camping site / denied access
A violation of the conditions and rules described in this document and / or failure to follow the instructions of the staff may result in the guest having to leave the park immediately. In these cases, the guest can be denied further access to the park without the guest being entitled to demand a partial or full refund of the (rental) amounts paid or still to be paid.

As a general rule, the guest is warned first. In urgent cases that need to be assessed by the park manager, prior warning is not required. Then the guest is asked to leave the park immediately, whereupon he is denied further access. The park manager reserves the right to charge an (additional) deposit in the event of a (first) warning.

Droomparken's right to claim compensation for damage caused by a tenant and / or guest remains in effect even if this tenant is denied further access to the park.

Unforeseen cases
The park manager makes decisions in cases that are not regulated in the general rental conditions, the Recron conditions or in this document. The guest has to accept this.